Shipping Policy

    Feel'D Goal is a United States–based ecommerce wellness and supplement company. We ship within the United States and offer international shipping to select destinations where available. This policy explains how we process and deliver your orders.

    Order Processing

    Orders are processed within 1 business day (excluding weekends and U.S. holidays). You will receive a confirmation email when your order is placed, and a second email with tracking information once your order has shipped.

    If there is an issue processing your order (such as a payment problem or out-of-stock item), we will contact you as soon as possible using the email address provided at checkout.

    United States Shipping

    We ship to all addresses within the United States, including APO/FPO/DPO addresses.

    • Processing time: 1 business day.
    • Estimated delivery: 1–7 business days, depending on your location and the shipping option selected at checkout.
    • Shipping cost: Calculated at checkout based on your address and selected shipping method.
    • Free shipping: Free shipping may be available for qualifying orders based on the current store configuration. Any active free-shipping threshold will be reflected at checkout.

    Delivery estimates are approximate and begin after your order has shipped, not from the time the order is placed.

    International Shipping

    International shipping may be available to select destinations. Product availability, shipping options, delivery times, and carrier options may vary by destination.

    Please use the checkout process to confirm whether your destination is currently supported. If your country or region does not appear as a shipping option at checkout, we are unable to deliver to that destination at this time.

    Feel'D Goal reserves the right to restrict product availability or shipping to specific countries, regions, or jurisdictions where required by law, regulation, carrier restrictions, product restrictions, or business considerations.

    International delivery estimates are approximate and may vary based on destination, carrier, and customs clearance. We do not guarantee international delivery dates.

    Customs, Duties & Taxes

    International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other destination-specific charges. These charges are determined and collected by the destination country's government or its designated carrier and are beyond our control.

    Customers are responsible for ensuring that products they purchase may lawfully be imported, possessed, and used in their destination jurisdiction, except where applicable law places that responsibility on the seller.

    Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.

    Product/Destination Restrictions

    Some Feel'D Goal products may not be available for shipment to certain destinations due to local regulations governing dietary supplements, food products, or specific ingredients. Certain jurisdictions may restrict or prohibit the import of products containing particular botanicals, mushrooms, vitamins, or other ingredients.

    We reserve the right to limit or decline orders shipping to destinations where product restrictions apply. If we are unable to ship an item to your location, we will notify you and refund any affected charges.

    Delivery Estimates

    Delivery estimates are provided at checkout based on your shipping address and selected shipping method. These are estimates only and are not guaranteed.

    • U.S. orders: Typically arrive within 1–7 business days after shipping.
    • International orders: Vary by destination and may take longer due to customs processing, carrier transit times, and local delivery services.

    Delivery times may be affected by factors outside our control, including weather, carrier delays, customs holds, and peak shipping periods.

    Tracking

    Once your order ships, you will receive an email containing a tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system.

    If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe provided by the carrier, please contact us at support@feeldgoal.com with your name and order number so we can assist you. International delivery times may vary due to customs processing and other destination-specific factors.

    Incorrect Addresses

    Please verify your shipping address carefully before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

    If you realize an address error after placing your order, contact us immediately at support@feeldgoal.com. If the order has not yet shipped, we will do our best to update the address. If the order has already shipped, we are unable to redirect it.

    Lost, Delayed & Damaged Packages

    If your package is delayed, please allow the full estimated delivery window before contacting us, as carrier delays are common and often resolve on their own.

    If your package is marked as delivered but you have not received it, please check with neighbors, building management, or your local post office first, then contact us within 7 days.

    If your order arrives damaged, please contact us within 7 days of delivery at support@feeldgoal.com with your order number and photos of the damaged items and packaging. We will work with you to arrange a replacement or refund.

    If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe provided by the carrier, please contact us at support@feeldgoal.com with your name and order number so we can assist you. International delivery times may vary due to customs processing and other destination-specific factors.

    Returns

    For information about returns, refunds, and our return authorization process, please see our Returns Policy.

    Do not send returns without first following the return-authorization process described in our Returns Policy.

    Contact Information

    If you have any questions about shipping, tracking, or your order, please contact us:

    Feel'D Goal is based in the United States. This Shipping Policy may be updated from time to time. The most current version will always be available on this page.