Refund & Return Policy

We want you to feel confident ordering from Feel'D Goal. If something isn't right with your order, please review the policy below and contact our customer care team for assistance.

14-Day Money-Back Guarantee

Eligible products may be returned within 14 days of delivery for a refund.

To qualify for a standard return, products must be:

Unopened and unused
In their original packaging
Sealed, with the safety seal intact
In the same condition in which they were received
Accompanied by an order number or other proof of purchase

Because Feel'D Goal sells dietary supplements and wellness products, opened, used, or unsealed products cannot be returned for a standard change-of-mind refund for health and safety reasons.

This does not affect claims involving products that arrive damaged, defective, incorrect, or with a compromised safety seal.

Refund Amount

Approved returns will be refunded based on the actual amount paid for the returned product, including any applicable discounts or promotions.

For example, if an item was purchased at a discounted price, the refund will be based on that discounted purchase price rather than its regular retail price.

Approved refunds will be issued to the original payment method.

Once a refund has been processed, please allow up to 10 business days for it to appear, depending on your bank or payment provider.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@feeldgoal.com.

How to Start a Return

Before returning any product, contact us at support@feeldgoal.com with:

Your name
Order number
Product(s) you would like to return
Reason for the return

Our customer care team will review your request and provide return authorization and instructions if your return is eligible.

Do not send products back without first receiving return authorization from Feel'D Goal. Unauthorized returns may not be accepted or processed.

Depending on the circumstances, an eligible customer may be offered a refund or replacement.

Return Address

Once your return has been authorized, our customer care team will provide return instructions.

Authorized returns should be sent to:

Feel'D Goal Supplements
1608 Spruce Street
Philadelphia, Pennsylvania 19103
United States

Please securely package returned products to help prevent damage during transit.

Return Shipping

For standard returns, including returns due to a change of mind, customers are responsible for all return shipping costs unless otherwise required by applicable law. Original shipping charges, if any, are not refundable unless required by applicable law.

If you received an incorrect, damaged, defective, or otherwise eligible problem item, please contact us before returning the product. If your claim is approved, Feel'D Goal will provide appropriate return or replacement instructions and will cover authorized return shipping costs when a return is required.

Do not purchase return postage expecting reimbursement unless our customer care team has specifically authorized it.

For international returns, customers are responsible for return shipping costs on change-of-mind returns. Customs duties, import taxes, VAT/GST, brokerage fees, and similar third-party charges are not refundable by Feel'D Goal unless otherwise required by applicable law.

Damaged, Defective, Incorrect or Unsealed Products

Please inspect your order when it arrives.

If an item arrives:

Damaged
Defective
Incorrect
With a broken or compromised safety seal
Or otherwise appears to have been tampered with

Do not consume the product.

We may request reasonable photos of the product, packaging, shipping label, or damage so we can evaluate the issue and determine the appropriate resolution.

If your claim is approved, we may provide a replacement, refund, or other appropriate resolution depending on the circumstances.

International Orders

International customers should contact us before returning any product.

Return eligibility remains subject to this policy; however, international shipping, customs requirements, duties, taxes, and carrier restrictions may affect the return process.

Unless otherwise required by applicable law or specifically authorized by Feel'D Goal, customs duties, import taxes, VAT/GST, brokerage fees, and similar charges collected by governments, customs authorities, or third parties are not refundable by Feel'D Goal.

International customers may also have additional rights under mandatory consumer-protection laws applicable in their country or jurisdiction.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@feeldgoal.com.

We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has shipped.

If an order has already shipped, the applicable return terms above will apply.

Questions

If you have questions about a return, refund, replacement, or damaged order, contact: support@feeldgoal.com